Company Policies

Terms & Conditions

Welcome to Oleg Products, world’s leader in Sax &  Flute Essentials. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Oleg Products’ relationship with you in relation to this website.

The term ‘Oleg Products, Inc.’ or ‘us’ or ‘we’ refers to the owner of the website whose office is located at 7843 Noble Ave, Van Nuys, CA 91405. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific requests or to process an order, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
Please don’t hesitate to Contact Us if you have any questions, concerns, or comments about our privacy policy.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Return Policy

General Returns, Refunds, & Exchanges

“There’s nothing wrong with it, but I don’t want it after all. I received the item within the past 30 days”
Changed your mind? No problem! Our return policy is valid within 30 days of receipt of the item. Please contact us with your order information and the reason you would like to request a return. See the “What Happens after my Return has been Approved” section for more information.

“There’s nothing wrong with it, but I don’t want it after all. I received the item more than 30 days ago.”
Our return policy is valid within 30 days of receipt of the item. We typically cannot approve returns after the 30 day period is over. If you think you have a special situation, please contact us with your order information and the reason you would like to request a return.

“The item I ordered was damaged/defective before I even opened the box. The damage appears to be related to shipping.”
If you chose a shipping option that includes shipping insurance, please contact us with a description of the problem. If possible, please include some photographs of the item and the box it was shipped in. We will contact the shipping provider and try to redeem the maximum shipping insurance amount. If the shipping insurance claim is successful, the cost of your replacement may be fully or partially covered, depending on the insurance amount you selected. Unfortunately we cannot provide any free returns or exchanges for orders that were shipped without shipping insurance.

“The item I ordered was damaged/defective before I even opened the box. The damage does not appear to be related to shipping.”
Please contact us with a description of the problem. If possible, please include some photographs of the problem. After the return is approved, we will email you with a free return shipping label. Once we receive the item, we can ship you a new one free of charge. If you would like a refund instead of an exchange, please see the section titled “My return was approved, and I would like a refund.”

“I ordered my Oleg gear through an Oleg Dealer, not directly. Can I return or exchange it here?”
If you purchased your item through an Oleg Dealer, but not directly through us, please contact the store with which you placed your purchase for more information about their return policy. Unfortunately we cannot issue refunds for items that were not ordered directly from us. However, you can always rely on our 1-year warranty, no matter where you got your Oleg gear from. Please see the “1- Year Warranty Policy” section for more information.

Special Cases for Returns & Exchanges

Returning or Exchanging an Olegature: “It doesn’t fit my mouthpiece”
If the Olegature you received does not fit your mouthpiece, we will always work with you to make sure you get the correct size. Please contact us with your order information and a description of the problem. Once the exchange is approved, we will email you with a free return shipping label. Once we receive your If you would like a refund instead of an exchange, please see our policy for “General Returns & Exchanges.”

Returning a Neck Strap: “There’s nothing wrong with it, but I don’t want it after all”
Unfortunately we are unable to accept most returns for Neck Straps, even if they have only been used lightly. All Oleg Neck Straps are made of genuine leather, and conform to each person’s neck specific shape very quickly, even after one use. Once worn, there is no way we can return a used neckstrap back to new condition. However, if your Neck Strap is still in pristine, 100% new condition, there is a small chance that we will be able to accept the return. Although we cannot issue free return shipping labels for neck straps, you can still ship the neck strap back to our office for inspection. You will be responsible for return shipping costs. If the return is approved, you will be refunded the full amount, plus $4.50 for shipping. If the return is not approved, you can choose to have us ship the strap back to you. Standard shipping costs will apply.

Returning a Saxophone Neck: “It doesn’t fit my saxophone”
If the Saxophone Neck you received does not fit your saxophone, we will always work with you to make sure you get the correct size. Please contact us with a description of the problem. After the return is approved, we will email you with a free return shipping label.  If you would like a refund instead of an exchange, a restock Saxophone necks must be sanitized and re-corked before they can be returned to a sellable condition. To cover the costs of cleaning and re-corking, a $40 fee applies to any saxophone neck that is returned.

Returning a Saxophone Neck: “It fits, and there’s nothing wrong with it, but I don’t want it after all”
Saxophone necks must be sanitized and re-corked before they can be returned to a sellable condition. To cover the costs of cleaning and re-corking, a $40 fee applies to any saxophone neck return. If you want to return the saxophone neck because it did not fit your saxophone, please see the “It doesn’t fit – Returning a Saxophone Neck” section

Returning a Mouthpiece: “There’s nothing wrong with it, but I don’t want it after all”
Mouthpieces must be thoroughly sanitized. To cover the cost of cleaning, a $30 fee applies to any mouthpiece return. Additional fees may apply if the item or its packaging is damaged (more information about this

What Happens after my Return has been Approved?

“My return was approved, and I would like an exchange”
Once your return is approved, we will email you with a free return shipping label. As soon as we receive the item, we will ship you the exchanged item, free of charge. Depending on your situation, you may need a new item, or we may be able to repair your item. Let us know if you need us to ship to a different address than your original order.

“My return was approved, and I would like a refund”
Once your return is approved, we will email you with a return shipping label. You will receive a refund for any items returned. Refunds can be credited back to the original payment method or saved as store credit. Cost of return shipping (shipping from customer to Oleg Products, Inc) will be deducted from refund amount. The original cost of shipping (shipping from Oleg Products, Inc to customer) can not be not refunded. Partial or no refunds may be given if the item is not returned in the original condition (scratches, item damaged by customer, parts missing, damaged packaging, etc). A restock fee may apply if the item falls in the “Special Cases for Returns & Exchanges” category.

1-Year Warranty Policy

1-Year Warranty Policy: “The item I ordered within the last year is now broken”
All Oleg gear and instruments automatically come with a 1-year warranty. If you placed your order within the past year, please contact us with your order information, proof of purchase, and a description of the problem. If possible, please include some photographs of the item. If the damage was not the fault of the customer (defective part, problem with manufacturing, etc), depending on the situation, we can repair or replace the item, free of charge. If the damage was caused by misuse (improper use of item, item fell on floor, etc) or normal “wear and tear” (scratches, normal pad & cork aging, etc), we typically cannot offer free replacements. However, depending on your specific situation, we may be able to offer discounted repair or restoration services.

1- Year Warranty Policy: “The item I ordered over a year ago is now broken”
We stand by the quality of our products no matter how old they are. All Oleg gear and instruments automatically come with a 1-year warranty. However, if the 1-year warranty has already expired, we will always work with you Please contact us with a description of the problem. If possible, please include some photographs of the item. Though we typically cannot offer free replacements, depending on  your specific situation, we may be able to offer discounted repair or restoration services.

 

 

Shipping Policy

What do you ship?
All orders placed on our website are available to ship.

How long will it take to receive my order?
All standard orders are shipped within 1-2 business days. Custom items (such as custom-finish Olegatures) are made-to-order and may take an additional 5-7 business days to ship. Your package should arrive at your location within 3-5 business days after it has been shipped.

Where do you ship to?
Shipping is available both within the United States and to most countries outside the United States. For a complete list of countries we can ship to, visit www.usps.com.

How do you ship?
We use the UPS shipping company for shipments within the United States, and offer ground, 2nd-day, or next-day delivery. Orders shipping outside the United States are sent via the United States Postal Service (USPS) Priority Mail Express International. Visit www.ups.com or www.usps.com for more information on the shipping options we offer. In-house pick-ups are also available for those in the Los Angeles area.

What are your shipping rates?
Shipping cost is based on the weight and size of the product ordered, calculated by the official UPS or USPS rates. Visit www.ups.com or www.usps.com for more information on how shipping rates are calculated.

Is shipping insured?
Shipments within the United States do not automatically come with insurance. Optional shipping insurance may be added to your order for an additional cost. Oleg Products is not responsible for any packages that are lost or damaged during shipping. Shipments outside of the United States are automatically insured via USPS Priority Mail Express International, and do not require any additional shipping insurance.

How can I track an order that’s been shipped?
We are happy to provide your shipping tracking information upon request. You can track your package at www.ups.com for shipments within the United States, or at www.usps.com for international shipments.

Can I pick up my order at your location?
Happen to be in the Los Angeles area? Save on shipping by scheduling an order pick up! Check out our Contact page for our business location or to request a pick up appointment.

Recycling of packing materials?
Oleg Products values environmental sustainability. We encourage you to reuse or recycle any shipping and packing materials that come with your order.