Oleg Products offers a seven day money-back guarantee!
Oleg Products offers a seven day money-back guarantee on all products, as long as products are returned in as-new condition and in the original packaging materials they were shipped in.
Before starting a return
From years of experience we know that setting getting use to new equipment can be challenging. A few small tips can have a huge impact on your playing and give you the WOW factor you want from your instrument. Before you move onto starting a return, give us a quick call.
Our team of experts is available at 818.904.0030 and ready to help and most issues can be resolved quickly. Give us a call or send us an email at [email protected].
- Sax Necks: To cover the costs of cleaning and re-corking, a $40 fee applies to any saxophone neck return.
- Mouthpieces: To cover the cost of cleaning, a $20 fee applies to any mouthpiece return.
- Olegatures: To cover the costs of cleaning and sanitizing, a $20 fee applies to any Olegature that is returned.
Creating a return
Please read the following conditions before initiating a return:
- Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches. Dirt, nicks, scratches, bite marks, and discoloration are all considered damage. Damaged product will be returned to you and treated as purchased.
- All original hardware and packaging must also be included with each item returned.
- The return must be initiated within 7 days from when it was delivered.
- The RMA number must be clearly marked on the packaging.
- Products must be returned with a valid RMA number (see below).
- All refunds will be issued within our payment cycles.
At our discretion we may offer a partial refund or charge a restocking fee, in particular if any item not in its original condition, is damaged or missing parts for reasons not due to our error.
We’ll always replace any products that are defective or damaged within 30 days. If you need to have equipment swapped out, please call us at 818.904.0030.
In order to return a product to Oleg Products you need a Return Merchandise Authorization (RMA). You can get one by by calling us at 818.904.0030, or by emailing us at [email protected].
To return your product, you should mail your product to:
Oleg Products, Inc.
7843 Noble Ave.
Van Nuys, CA 91405
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.